Frequently Asked Questions


Our simple mail in process will get you running in no time. Please click on, fill out, and print our Diagnostic form to include with any package you mail to Repair Sharks.

 

Diagnostic Mail-in Form


We use Paypal for most transactions as it is both reliable and secure. Your financial information will always remain safe as it should. As our online merchant Paypal accepts all major credit cards, debit card, eCheck, and Paypal account. We also accept Visa, Mastercard, American Express, and Discover for walk in customers or payments via telephone.

*Please note, you do not need a Paypal account. Our account is set up to accept normal online credit card transactions through Paypal. For credit card transactions please click on the credit card logo on the left side of the Paypal payment page when you are directed to the Paypal payment screen when completing checkout.

For security during shipping we ask that you address all iPod, iPhone, iPad, etc. shipments to Repair Sharks. Below you will find our shipping address and a link to our shipping document to include with your shipment. Please include name, address, email, and contact phone number so we may reach you.

Repair Sharks LLC.
350 Northern Blvd. Suite 200
Great Neck, NY 11021

Please fill out and include the following document with your shipment – Click Here for PDF Mail-in Form

Yes, we offer FREE Diagnosis Service. Please choose our Free Diagnosis Service from our Products Menu. Shipping to us is not included but we do offer a bubble-mailer option for a small fee. We will then send you a mailer to ship your iPod to Repair Sharks. Shipping back from Repair Sharks to you is Free. Once we receive your iPod we will email you a receipt confirmation and a diagnosis email containing a quote for repair. Once you authorize the repair and payment is completed we will perform the work. Diagnosis is performed 1-2 days after Repair Sharks receives your iPod.

We will ship it back to you or you can offer to sell it to us. We charge a nominal return fee of $14.95 on non-repaired iPods. See below for more information.

Our iPod Self-Mailer option offers the convenience of hassle free shipping to iPod repair facility. We will ship you the necessary packaging and return shipping bubble mailer to ship your iPod to us. Return postage to us is included with the mailer.

Although this is convenient it does slow down the repair process as you must wait for the envelope to arrive before shipping back to us.

Shipping is done via USPS. Shipping from Repair Sharks to your doorstep is insured and free for all repairs. Shipping for parts is based on weight and generally inexpensive as the parts are small. Upon request we can return your iPod faster with upgraded shipping such as Priority or Express Mail for an additional shipping fee. You have until the repair is completed to request upgraded shipping otherwise we will ship insured First Class Mail free of charge with any repair.

Shipping to Repair Sharks is not included. The customer is responsible for getting the item to us using whichever carrier they prefer. We recommend USPS as it is convenient. We also suggest using a well bubble padded envelope or small box with newspaper or bubble wrap to ship. You can also choose our self-mailer option from the Diagnostic Service or parts ordering pages. First Class insured return shipping is included with all repairs. If you need your iPod back faster let us know we can ship Priority and Express mail as well.

YES, if you do not wish to repair your broken iPod when you send it in for repair or if you would like to sell a broken or used iPod please see our Sell us Your iPod section for details. We accept iPod’s for purchase on an as-needed basis.

In most cases your iPod will be shipped back the next day after receipt via USPS First Class mail. Shipping generally takes 2-5 days and includes delivery on Saturday. If you request diagnostic service we will wait for your authorization for repair after we diagnose your iPod, iPhone, Android, Xbox or other device and provide you with a repair quote. When we receive the authorization for repair from you your device it will be repaired. Once completed we will invoice you for payment and ship your device once payment has been made. In some specialized cases repairs might be delayed. In such a case you will receive an email or phone call from us explaining any delay’s with repair. Average repair is 1-2 business days.

Some repairs may require specialized parts that may need to be ordered. We regularly stock thousands of parts but there are times when a part may be out of stock or have limited availability on the market. Devices that may need a part ordered for their repair will be notified and given and ETA for the replacement parts. If you have any questions feel free to call us.

This is an important question and sometimes overlooked. We handle your iPod, iPhone, iPad, Android, or other device with the most delicate of hands as if it was our own. Our workmanship is our pride. Our trained staff will ensure complete satisfaction or we will fire them for you, just kidding. We also offer a 60-day warranty on all repairs to help give you peace of mind. See our Terms of Use.

No, we do not share or disclose any personal information. Please see our Privacy Policy for more information.

Repairs completed within the warranty period of your device will void your warranty in most cases. Please verify that you are outside your warranty coverage period or have damage that is not covered by your Apple warranty. Repair Sharks is not affiliated or associated with Apple Inc.. thereby any work that is performed by our repair center will void your warranty. Please verify that your warranty has expired or that your repair is not covered under Apple’s warranty first.

Yes, many of our repairs are due to water damaged iPods. Water can damage any part on the iPod from just a battery to the entire mainboard. Each repair is unique.

Absolutely, we have seen our fair share of scams, ripoffs, and businesses trying to make a quick buck. We are not one of them. We work hard and pride ourself in having honesty and integrity with our customer’s. We have many happy return customer’s and we appreciate every one of them. We have been in the iPod repair business since 2006. Our staff has authored many repair videos found on YouTube as well as a host of articles written regarding iPod repair throughout the web. Our technical staff is experienced with iPod, iPhone, Xbox 360, Computer, and Network repair. All of which help us to deliver a top-notch service to all our customers.

For tracking purposes we ask that customers fill out a shipping form. We get many iPods delivered regularly and in order to keep accurate track of each individuals Apple iPod we ask that you fill out our form and include it with your shipment.

We charge a return shipping and handling fee of $14.95 for diagnostics performed on iPods that do not result in a repair. This includes insured return shipping back to you as well as any time spent by our technician diagnosing your issue. If a repair is made with Repair Sharks our diagnostic services are Free and insured return shipping is always included in the price we quote.

Headphone Jack replacement, Battery replacement, LCD replacement, Front and Back plate replacement, Front Glass and Digitizer replacement does not require your iPod to be restored. Generally with Hard Drive and Mainboard replacements a restore is necessary. We always recommend that a backup is made of your data prior to sending in for repair if possible. If you keep all your data in iTunes it should already be stored in your iTunes folder on your Mac or PC. You can verify this by looking in your iTunes folder.

If you purchased parts from us you may call us for installation questions if you should have any. You can also visit out blog for useful installation tips and advice on installation, repair, and general questions. Many of our batteries come with installation instructions. Our parts include opening tools for installation although you may need additional tools to complete some repairs. There are also videos available on youtube that may assist you in your repair. Parts repairs are completed at your own risk and we are not responsible for damage that may occur due to self repair.

Yes, walk in service is available at our office location. Please call our local 516-499-6892 or Toll Free phone numbers during business hours to schedule an appointment. We can perform many repairs the same day and some while you wait.

No, this service is currently unavailable. Due to customs regulations and for security of shipping your device to our location we recommend taking any devices that will be mailed internationally to your local postal service to fill out the simple customs forms. The form usually requires the shipping to and ship from address and a listing of the included device. We usually state “MP3 Player” on the customs forms and declare a value for insurance purposes.

Please see our Terms of Use page for a full explanation of all our policies. We offer a 30-day return policy on parts that are in resalable condition. For repairs we currently provide a 60-day Warranty on all parts that we install and labor that we perform.

Although we strongly recommend not buying your own parts for a number of reasons we can install third party parts for you. However, we cannot offer a warranty on any parts that did not get purchased from Repair Sharks directly. Many parts sold on the web are of various quality, we cannot guarantee the quality of parts not purchased through Repair Sharks. Contact us if you have any questions.

Yes, we have shipped parts and devices all over the world. Sometimes we may contact you to arrange for proper shipment of any international orders. Postal regulations require customs forms for any package leaving or entering the US. Your local post office can provide you with a simple customs form for your package if you are shipping to Repair Sharks. We currently do not offer mailers for international orders due to the customs forms.

Expert Repair Services for all your iDevice needs. Located on Long Island, New York the Repair Sharks have helped shape this industry with over 8 years of specialized repair experience and over 20 years of servicing computer and network clients.