It’s not often we write about outside agencies or voice our political opinions on our blog but we believe one organization is worth talking about in the repair community. Repair.org is helping repair companies around the country make strides in protecting their rights to fix devices manufactured by big brands. End-users and repair centers alike have been battling for rights to repair their own devices for years. Repair.org is providing a unified front allowing us to band together and voice our opinions as a community. Whether you are an end-user, repair tech, or repair / refurbishment company their work is becoming even more essential to the longevity of our small businesses and rights as consumers.
The battle continues as new state legislation is on the table to ensure the security of a market that provides jobs to millions of people on a yearly basis. Brands such as Apple and Sony have put roadblocks in their devices to try and prevent or deter self-repair initiatives. In recent months many DIY techs, mom and pop repair companies, and even nationwide chains have felt the pain of these big brands altering their software and hardware in their favor.
It all comes down to one argument. An argument that seems to be clear to most of us however the cloud of corporate power has forced us to be subjected to their rules or the highway. This necessity for complete power over their own customers needs to be controlled.
If you buy and own your device you have a right to do what you want with it. Whether that be to alter the software or to repair or replace the internal hardware.
The whole idea of repairing over replacing has more benefits than most companies will ever care to recognize. As a repair company ourselves we can say that we have helped retain thousands of customers for Apple, Samsung, Sony, and other top names. We solve a great deal of problems that they can’t be bothered with and help these companies retain good faith with their customers and keep them coming back. We save the planet, reducing landfill each year with the millions of devices that get disposed. Repair saves peoples most valuable assets. It’s not always the device itself that we get upset over when they break down, it’s the information on them. We should never be told we don’t have options to recover and save a device containing valuable information. Quite simply, manufacturers shouldn’t put roadblocks in the way to prevent proper repair from being performed.
It will take all of us to battle these giants and allow for fair use, availability of proper repair information, parts, and the freedom of doing what we want with the equipment we own. Not only does this affect the electronics repair industry but the repair industry as a whole, from Automotive repair to computer repair our rights as consumers are being challenged and we must stand up.