iPod, iPhone, Xbox 360 Repair Sharks

iPod Repair Guys – Repair Processes

It’s important that our customers are informed as to how we handle every device we receive. The below is a breakdown of our repair process and the steps we take to ensure complete customer satisfaction.

 

You might have read on our website that we handle each repair as if it was our own. Well you can believe it. Our pride is in our work and every repair is handled as if it were unique. We are not an assembly line of repair techs but rather a team dedicated to one thing, your happiness. With that comes individual attention to detail whether it before, during, or after your repair experience with us.

 

Here at iPod Repair Guys we also understand the nuances of the web. We want you to feel as comfortable as possible with all our services and are constantly striving to improve our site appearance and structure in order to bring you an easy to use interface. We also understand some of the concerns you might have when dealing with a repair center such as ours. So please don’t hesitate to ask us anything regarding your repair or our processes.

 

Setting up a repair

 

Setting up a repair request is easy. In most cases repair requests can be handled via our Free Diagnostic Service or Repair Services links on our website.  

 

Mail-in Diagnostic Service – Free!

 

What is Diagnostic Service and when should I choose this option?

 

Diagnostic Service can encompass most repair requests. If you are uncertain what your repair may entail or what is wrong with your iPod this is the service for you.

 

Our diagnostic service includes the following:

 

1.      Free Diagnostics of your device – We thoroughly test your device and prepare for our next step the repair quote.

2.       Repair Quote – We outline all your options for repair and provide you with a written quote prior to us performing the work. This allows you to make the decision whether you would like to repair your iPod or not.  We welcome interaction with our customers and encourage them to reach out to us if they have any questions. We will do the same on our end so don’t be surprised if we call you to discuss your repair.

3.      Making the needed repairs – Upon receiving your repair quote confirmation we will make all the necessary repairs.

4.      Testing your iPod – We put your iPod through a series of tests to ensure it is working correctly and that there are no further issues with the unit.

5.      Shipping it back to you – Getting your iPod back in your hands in just a few short days is our goal. Most of our repairs are completed same day as receipt and shipped out the next day. As with all our repairs return shipping is included!

  

Mail-in Repair Service Option

 

What is the repair service option and when should I choose this?

 

Our second repair option is for those of you that know what is wrong with your device. With this option you can use our easy iPod identification tool and identify the service and costs for a particular repair.  As our business is constantly evolving we may not display all our repair services on our website. In that case, please contact us for a direct quote for repair. We stock over a 1,000 products and our procurement team is ready and able to find most any part available for your repair.

 

  1. Choose ‘iPod Repair Services’ from the left toolbar on our homepage
  2.  Choose your iPod Version – Our graphic interface makes it easy to find the right repair services for your version iPod
  3. Select your repair services
  4. Choose how to get it to us – We offer two ways to get your iPod to us. The first, you mail it in to us, the second we mail you the packaging and postage to get it to us. It’s that simple.
  5. Complete Checkout – We offer secure and reliable payment via Paypal. We accept all major credit cards and Paypal accounts. Your information is important to us and that’s why we keep your financials where it belongs in your hands. We do not have access to your credit card or banking information.

 

Self-Repair Option

 

The Self-Repair Option is offered to customers who are confident with their repair skills and would just like to purchase a replacement part. We offer a wide array of products for 1st through 6th Generation iPod’s, Nano, Mini, Touch, and iPhone. Please browse our parts catalog on our website or contact us if there is a product you are looking for which you don’t see. There is a good chance we have it.  

 

Useful links

 

iPod Diagnostic Service

iPod Repair Service

Parts

 

We know how much it means to our customers to actually speak to a human sometimes. Please feel free to call us or write to us with questions.

 

Thank you,

The Guys

 

 

 

February 25th, 2009

Category: Having your Device Repaired, Self-Repair Information

7 comments

Protecting your iPod – 5 Tips for Keeping your iPod Safe

 

 

With the ease of portability of your iPod it is essential to take proper care of the device to ensure long life and the hopes that you will never need a service such as ours. We know this is sort of working against our business but our customers are important to us. We are here for you if you need us but for obvious reasons it’s even better for you if you don’t.

 

Here are some steps to ensure your device will be working for years to come.

 

  1. Keep it in a case – There are a variety of cases available for iPod’s but we recommend one with padding or a hard outer shell. There are benefits to both types.
    1. Padded case which is usually found on sport model cases will cushion your device in case of a drop or collision and will help protect your hard drive, screen, and mainboard from shock damage. The fallback of some of these cases (material based) is that moisture can sometimes penetrate especially after long periods of time in rain or a wet climate.
    2. Hard Case – These cases lock around the device and provide a good barrier for moisture penetration around the shell of the iPod case. These also protect the screen from scratches and normal wear and tear. These types of cases offer limited shock protection however since they are generally made of a hard plastic.
  2. Limit shock damage – iPod shock is one of the leading causes of damage. You can easily crack your LCD, damage your hard drive, and mainboard. Internally the components are extremely delicate and just the right jolt can do significant damage. It isn’t uncommon for multiple components to break during a hard fall.  
  3. Water is your enemy – We have seen many water damaged iPods. Repairs can range from a battery replacement to a combination of parts including the mainboard, LCD, and Hard Drive due to liquid exposure. Keep your iPod dry at all costs. They aren’t water tight and there are multiple points of entry for moisture.
  4. Backup, backup, backup – We can’t stress this enough. With any hard drive based device it is absolutely necessary to keep a duplicate of your important files stored safely. Whether it is a PC or iPod regular backups should be scheduled. At iPod Repair Guys our repair specialists are experienced PC technicians as well. They report the number one cause of customer headaches is hard drive failure. An external hard drive can make up backing up simple and give you peace of mind every day that you don’t have to worry about losing your important data. 
  5. Watch the connectors and jacks – The headphone jack can be damaged easily so use caution when inserting your headphones and audio/video cables. Stress on the jack can cause the internal connectors to not make solid contact and result in the loss of audio quality, loss of the left or right channel, or all audio. The bottom dock connectors are easily stressed and damaged as well. Be careful inserting and removing your dock cables. Damage to this connector generally results in full mainboard replacement.

 

As always iPod Repair Sharks is here to make your repair experience a little less painful. Feel free to contact us with any questions regarding repair of your iPod or visit our website at http://www.repairsharks.com

February 25th, 2009

Category: Protecting your iPod

8 comments

Welcome to Repair Sharks Blog

Hello and welcome. First off thank you for visiting Repair Sharks. We are continually striving to offer a customer centric experience and that is just why we created our blog. Our blog is aimed at helping our customers get the most out of their experience with Repair Sharks.  Along the way we will include useful information that is aimed at helping you to understand our services, processes, the repair of your device, and to give an open forum for our customers to express themselves.  

We know how important your iPod, iPhone, or Xbox 360 is to you. We can see just by the way we receive many of them. We take just as much care in how we work with you. Not only will we talk about our services in our blog but we will look to bring you customer focused and relevant information for helping you get your device repaired.

In our preventative medicine section we will discuss methods on how to better care for your device and plan for the worst. Many people aren’t familiar with the inner workings of a device this small. We like to think once you take a look on the inside the way you look at the outside will change.   

Look for more to come from Repair Sharks

Sincerely,
The Sharks

http://www.repairsharks.com

February 12th, 2009

Category: Having your Device Repaired, iPod Repair Sharks, Self-Repair Information

7 comments